Agentpedia Sales follow-up Updated NOV 2026
Fathom vs Fireflies.ai for Sales Follow-Up
Both do sales follow-up end to end and passed Agentpedia's entry rules. Here they are on the same seven criteria, each scored 1 to 5 from published evidence, for a total out of 35.
The verdict
On published evidence, the two tie on rubric total, at 28 of 35 each.
Fathom scores higher on independent user evidence (5 to 4).
Fireflies.ai scores higher on controls (4 to 3).
Criterion by criterion
| Criterion | Fathom | Fireflies.ai |
|---|---|---|
| Job fit and output quality | 4 of 5. Help centre: summaries go to HubSpot, Salesforce or Close after calls, action items can become tasks, a follow-up email is drafted to copy; no Salesforce Leads | 4 of 5. Help centre: notes and tasks sync to HubSpot and Salesforce, field updates there wait for rep approval, and the follow-up email is an AI Skill output |
| Setup time | 4 of 5. Free sign-up and trials; CRMs connect by OAuth or API key; HubSpot field mapping needs one admin of both tools; Salesforce maps only H3 or H4 headings | 4 of 5. Self-serve sign-up and a free plan; HubSpot and Salesforce connect by sign-in, and Autofill suggests fields from recent records; meeting rules need Enterprise |
| Price at small-business scale | 4 of 5. Three reps on Team cost $45 a month billed annually in November 2026, follow-up emails and CRM sync included; five on Business, past the sync cap, $125 a month | 4 of 5. Three reps on Business cost $57 a month billed annually in November 2026; Business has 30 one-time team AI credits, Autofill uses one per meeting |
| Controls | 3 of 5. Follow-up emails are drafts to copy, Salesforce sync can be manual, removing a deal removes its CRM activity, three access levels; no CRM write log documented | 4 of 5. Autofill field updates wait for the rep's approval and email drafts are never sent automatically; notes and tasks sync unreviewed; audit events on Enterprise |
| Integrations | 4 of 5. Native HubSpot, Salesforce and Close sync; Zoom, Meet and Teams; Slack, Asana, Zapier, Make, ChatGPT, Claude, an API, webhooks and MCP; phone calls unsupported | 4 of 5. Help centre lists 13 supported CRMs, plus Zoom, Meet, Teams, Gmail, Outlook, an API and an MCP server; field-level Autofill covers HubSpot and Salesforce only |
| Security evidence | 4 of 5. SOC 2 Type II, HIPAA with a standard BAA and GDPR stated; DPA of May 2026 with SCCs, encryption and 72-hour incident notice; data stored in the US, no ISO 27001 | 4 of 5. SOC 2 Type II and ISO 42001 stated, a DPA updated March 2026 with SCCs, zero retention at AI vendors; US storage by default, subprocessor list needs JavaScript |
| Independent user evidence | 5 of 5. HubSpot Marketplace 4.7 from 451 ratings and 21K installs, Trustpilot 4.8 from 292, Product Hunt 5.0 from 316, read November 2026; G2 and Capterra unreadable | 4 of 5. Chrome Web Store 4.6 from 207, Google Play 4.5 from 7.9K, App Store 4.8 from 5.5K, Trustpilot 4.5 from 895; G2 and Capterra unreadable; none rate CRM sync |
| Total | 28 of 35 | 28 of 35 |
Side by side
| Agent | Pricing, as read | Fits | Controls | Integrations | Independent evidence | Last activity |
|---|---|---|---|---|---|---|
| Fathom | Free plan; Premium $16, Team $15, Business $25 per user a month billed annually ($20, $19, $34 monthly); Enterprise $35 annual only; USD, November 2026 | Any company size | Approvals, Undo or drafts, Permissions | HubSpot, Salesforce, Close, Zoom and 8 more | HubSpot App Marketplace: 4.7 from 451 ratings and 21K installs, listed as a HubSpot Certified App, read November 5, 2026 | Oct 2026 |
| Fireflies.ai | Free; Pro $10, Business $19 and Enterprise $39 a seat a month billed annually, or Pro $18 and Business $29 monthly; AI credit packs extra; November 2026 | Any company size | Approvals, Undo or drafts, Permissions, Activity log | Zoom, Google Meet, Microsoft Teams, HubSpot and 8 more | Chrome Web Store: the Fireflies extension rated 4.6 from 207 ratings, 100,000 users, version 6.8.0 updated October 31, 2026, read November 5, 2026 | Oct 2026 |